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Nicholas Institute for Environmental Policy Solutions
May 2022
Customer Assistance Programs and Water Affordability
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Water affordability is a growing concern, with inflation, aging infrastructure, source water protection, climate change, and other factors pushing up the cost of providing water.
Customer assistance program (CAP) rate discounts provide needed assistance but may not be sufficient to ensure that water services are affordable.
Rather than relying on one approach, such as CAPs, a combination of approaches might be optimal for addressing water affordability issues.
